The £4.3 billion Terminal 5 failed to ease journeys and added on passengers’ frustration due to overcrowding. The carrier defended the argument of ``exhaustive'' customer trials of the building last month, with volunteers invited to play the part of travelers. Maybe it’s the volunteers’ fault, probably they came in short in scenario rehearsing and role-playing. Are they to take blame for more than 90 flights canceled so far?
The situation is very sensitive, on one hand Heathrow airport accommodated 68 million passengers last year and managed to handle them quite successfully with only 4 terminals - though striving with negative records for baggage handling already. The late part of Heathrow’s family was supposed to expand capacity by 30 million to 75 million.
I am still a bit dubious, was the project nothing more than wishful thinking? Or we are just being over-judgmental very early? Maybe passengers should hold back premature bitter comments. Their anticipation Terminal5 to operate smoothly is on ground basis, but isn’t it fair to it give some time? Isn’t a bit early for this huge project to solve an old problem in a fortnight?