According to media reports, the current situation means agents’ commission is often reduced once the additional charges have been deducted.
“From now on, agents have the simple guarantee that the surcharges they see are the surcharges they pay,” said Patrick Lukan, County Manager for Galileo UK reportedly said. “There will be no surprises after they have issued the ticket.”
In another development, Galileo has introduced its Clickpoint facility making searching for flights, hotels and car-hire faster for travel agents. Lukan reportedly said: “We're trying to bring the rich content to the desktop so agents don't have to go through traditional GDS data. Agents can determine which they use. It also reduces training time for new agents.”
Using Clickpoint agents click on the required element and the booking information is automatically shown on their Galileo Desktop screen, according to travelmole.com. It was added that the technology also means agents do not have to wade through a series of screens to make the booking and Clickpoint also provides them with access to additional information such as airport terminal details and hotel photographs and maps.